Returns & Refunds
we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 60 days of delivery for a full refund.
How to Initiate a Return
1.Contact Us: Reach out to our customer service team within 60 days of receiving your order to start the return process.
- Phone: +44 1709 856957
- Email: info@burkeus.com
- Address: 54 Avenue Road, Wath upon Dearne, Rotherham, S63 7AG, United Kingdom
2.Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to send the item back.
3.Pack & Ship: Securely package the item(s) in their original condition (unused, undamaged, with tags and packaging intact) and ship them to the address provided. Return shipping costs may apply unless the return is due to an error on our part.
Refund Process
- Once we receive and inspect your returned item(s), we will process your refund within 10 business days.
- The refund will be issued back to your original payment method. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Important Notes
- Items must be returned in new, resalable condition—free of damage, wear, or alterations.
- Personalized, custom-made, or final sale items may not be eligible for return unless defective.
- Original shipping fees are non-refundable unless the return is due to our error.
If you have any questions about our return policy, feel free to contact us—we’re happy to help!